In the world of application delivery and performance management, it’s not easy on the applications or networking operations side to troubleshoot and resolve end-to-end issues. I‘m sure you have heard of Mean Time To Resolution (MTTR); frequently used for measuring how long it takes to resolve a particular problem from the time a trouble ticket is open to when the problem is resolved (i.e. when the ticket is closed). Have you heard of Mean Time To Innocence (MTTI), which is basically the metric for how long it takes to prove the issue wasn’t your responsibility?
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