Significant changes in the structure and use of IT, including such seismic trends as Bring Your Own Device (BYOD), virtualization and cloud computing, have introduced new challenges to IT administrators and staff. Added layers of complexity require new skill sets and knowledge bases as well as tools to effectively run a modern enterprise network. This raises a few questions about how IT teams are coping with the changes.
Last month, we talked about how to keep the Winter Olympics from clogging up your networks as employees raced to stream live events during the workday. Well, in the U.S., today and tomorrow are two of the biggest sports streaming days of the year. Although we’ve already seen some play-in games this week, when Ohio State and Dayton tip-off this afternoon in the NCAA Men’s Basketball Tournament, the annual “madness” repeats itself all over again. This is because this next slate of games will run almost continually over the coming 36 hours, mostly during regular business hours. And let’s be honest, most of us want to sneak a peek at the scores and witness some of the thrilling upsets that happen every year.
In the world of application delivery and performance management, it’s not easy on the applications or networking operations side to troubleshoot and resolve end-to-end issues. I‘m sure you have heard of Mean Time To Resolution (MTTR); frequently used for measuring how long it takes to resolve a particular problem from the time a trouble ticket is open to when the problem is resolved (i.e. when the ticket is closed). Have you heard of Mean Time To Innocence (MTTI), which is basically the metric for how long it takes to prove the issue wasn’t your responsibility?
It was bound to happen sooner or later. Big data, the darling buzz words that have transcended the boundaries of the tech industry and proliferated every water-cooler conversation from Silicon Valley to Shanghai took a bit of a beating recently. You see, there has been a little scandal that has percolated through every global media outlet out there and stems from allegations that the National Security Agency (NSA) has been secretly compiling and storing people’s personal web and phone records (without their consent, of course), leading to a much larger debate around the validity of such extensive data-gathering operations in general.
However, like any accused criminal that has to yet to be proven guilty, unless all the facts are gathered and the jury hears both sides of the story, it would be premature to pass sentencing. It’s important to look past the negative publicity that ultimately detracts from all the positive aspects of big data and the equally positive impact it will invoke on our society as a whole.